One of the mind-boggling issues that affects the fast food industry (among other retail categories) is that the industry simply refuses to understand is that Web advertising, along with the smaller-pipe mobile and social media channels is perhaps the single-most important marketing channel ever invented.
You see, when I managed the Hardee’s Food Systems business way back in 92-94, we spent dozens of millions of dollars between broadcast and radio every quarter to reach consumers where we hoped they would see our message. They did. It worked.
But c’mon already. It’s 2009, and consumers spend 3X’s MORE time on the Web than radio, 12X’s more time on the Web vs. reading newspapers, and we have evidence that Mom’s have already made up their minds as to WHERE they’re going to eaton any given day, by going to the Web and snacking/researching their next dining experience.
That’s why when I read articles like this one in Brandweek http://tinyurl.com/cae9tb regarding an email that Chick-Fil-a will do soon, it makes me angry. We met with the brand team more than 1.5 years ago and we shared all sorts of factual information, along with estimates as to how much business we could drive to their stores via Web advertising (not just site visits per the article), and 1.5 years later, they’ve screwed-up enough marketing prowess to deliver…tah dah!…an email.
And Chick-fil-A is NOT ALONE. Mickey-D’s, BK, Arby’s you name it still commit a fraction of their marketing dollars to Web marketing, and that’s not only a shame, it’s what I characterize as marketing malfeasance.
We have solutions in-hand with our Click2MortarTM Media offering that is a proven store and franchisee traffic-driver. I challenge them all to test our solutions and let’s show CMOs and CEOs that the fast food industry is finally on the fast track to improved business results!